Biometric Data Consent
HEART HIPPO BIOMETRIC DATA CONSENT
EFFECTIVE JUNE 5, 2026
This Biometric Data Consent ("Consent") describes how biometric information is collected and used in connection with the identity-verification step of the Heart Hippo website and services (the "Site"), and obtains your consent to that processing. It supplements, and is in addition to, Heart Hippo's Privacy Policy, Notice of Privacy Practices, Terms of Service, and Consent for Telehealth Services. As used in this Consent, "HEART HIPPO," "we," "us," and "our" refer collectively to Appendix, Inc. and Appendix Health, PLLC, each doing business as Heart Hippo, together with their respective affiliates.
Please read this Consent carefully before completing identity verification.
1. Why We Verify Your Identity
Before we release your cardiac-monitoring order, we confirm that you are who you say you are. Identity verification helps us protect your account and medical record, prevent fraud and medical identity theft, and meet our legal, regulatory, and clinical obligations as a telehealth provider.
2. What Is Collected, and By Whom
Identity verification is performed by Stripe Identity, a service provided by Stripe, Inc. ("Stripe"), our third-party identity-verification and payments processor. As part of that process, Stripe collects:
- an image of a government-issued photo identification document (such as a driver's license, state ID, or passport); and
- a photograph ("selfie") of your face.
To confirm that the selfie matches the photo on your identification document, Stripe uses facial-recognition technology that analyzes facial features and creates a biometric identifier (a mathematical representation of facial geometry). This biometric identifier, and the related images, are biometric information.
This processing is carried out by Stripe. Stripe presents its own notice and obtains its own consent within the verification flow, and Stripe's handling of your information is governed by Stripe's privacy policy, available at https://stripe.com/privacy.
3. How Long the Biometric Data Is Kept
The biometric information described in Section 2 is collected and stored by Stripe. Stripe retains and disposes of that information in accordance with Stripe's own privacy policy, available at https://stripe.com/privacy.
4. No Sale of Biometric Information
Heart Hippo does not sell, lease, trade, or otherwise profit from your biometric information, and does not disclose it to third parties except as necessary to perform identity verification through Stripe, or as otherwise permitted or required by law.
5. Your Consent
By selecting the confirmation checkbox presented to you at checkout, or by otherwise affirmatively assenting through any electronic mechanism made available on the Site, and by proceeding with identity verification, you acknowledge that you have read and understood this Consent, and you consent to the collection, use, and processing of your biometric information as described above for the purpose of verifying your identity. You understand that identity verification is performed by Stripe, and that Stripe is the party that collects and stores the images and biometric identifier.
If you do not wish to provide this consent, please do not complete identity verification; instead, contact us at the address below to discuss whether an alternative is available for your situation.
6. Questions or Contact
If you have questions about this Consent or about how your biometric information is handled, please contact us:
By mail: Appendix, Inc.
1800 JFK Blvd Ste 300-91200
Philadelphia, PA 19103with a subject line of "Biometric Data Consent."
By email: hello@hearthippo.com
with a subject line of "Biometric Data Consent."
7. Modifications and Modification Date
Heart Hippo may supplement, amend, or otherwise modify this Consent at any time. Modifications will be posted on this or a similar page of the Site and are effective as of their stated effective date. This Biometric Data Consent was last modified on June 5, 2026.